General terms and conditions of sale Terms of use

GENERAL CONDITIONS OF SALE ARTICLE 1 - Scope These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Customers or the Customer”), wishing to acquire the products offered for sale (“The Products”) by the Seller on the site The Products offered for sale on the site are as follows: Olena is an e-commerce clothing company mainly intended for young customers The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site which the customer is required to read before ordering. The choice and purchase of a Product are the sole responsibility of the Customer. Product offers are valid within the limits of available stocks, as specified when placing the order. These T&Cs are accessible at any time on the website and will prevail over any other document. The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure of the site proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. The Seller's contact details are as follows: Olena, SARL Share capital of _______________ euros Registered with the RCS of Pontoise, under number 891988511 - Email: Intra-community VAT number FR64891988511 The Products presented on the site https:/ / are offered for sale for the following territories: Belgium;Switzerland;Spain;Italy. In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Customer. ARTICLE 2 - Price The Products are supplied at the current prices appearing on the site, when the order is registered by the Seller. Prices are expressed in Euros, excluding and including tax. The prices take into account any reductions that may be granted by the Seller on the site These prices are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time. Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered. ARTICLE 3 – Orders It is up to the Customer to select on the site the Products that he wishes to order, according to the following terms: The Product offers are valid as long as they are visible on the site, within the limits of available stocks. The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors. Any order placed on the site constitutes the formation of a contract concluded at a distance between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. The Customer will be able to follow the progress of his order on the site. ARTICLE 4 - Terms of payment The price is paid by means of secure payment, according to the following terms: • payment by credit card The price is payable in cash by the Customer, in full on the day the order is placed. Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due. The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above. ARTICLE 5 - Deliveries The Products ordered by the Customer will be delivered in mainland France or in the following area(s): Belgium, Switzerland, Spain, Italy. Deliveries are made within The Deliveries are made between 7-12 to the address indicated by the Customer when ordering on the site. Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. If the Products ordered have not been delivered within 22 days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction. Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access. After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect. deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who has accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported. In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer. The Customer is required to check the condition of the products delivered. It has a period of #254 Maximum period for... from delivery to make complaints by Complaints must be made by email, accompanied by all the supporting documents and no complaint can be validly accepted by the Seller. The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs. The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril except when the Customer has chosen the carrier himself. As such, the risks are transferred when the goods are handed over to the carrier. ARTICLE 6 - Transfer of ownership The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products. ARTICLE 7 - Right of withdrawal Given the nature of the Products sold, orders placed by the Customer do not benefit from the right of withdrawal. The contract is therefore concluded definitively as soon as the order is placed by the Customer according to the methods specified in these GCS. ARTICLE 8 - Seller's liability - Guarantees The Products supplied by the Seller benefit from: • the legal guarantee of conformity, for defective, spoiled or damaged Products or those that do not correspond to the order, • the legal guarantee against hidden defects originating a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use, Provisions relating to legal guarantees Article L217-4 of the Consumer Code "The seller is required to deliver goods that comply with the contract and responds to any lack of conformity existing at the time of delivery.He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. " Article L217-5 of the Consumer Code "The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, if applicable: - if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. " Article L217-12 of the Consumer Code "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. » Article 1641 of the Civil Code. "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or I would have paid a lesser price for them, if he had known them. » Article 1648 paragraph 1ᵉʳ of the Civil Code“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. » Article L217-16 of the Consumer Code. “When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. » In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from the time of their discovery. The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts. Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within _______________ days following the Seller's finding of the lack of conformity or the hidden defect. This refund can be made by bank transfer or check. The responsibility of the Seller cannot be engaged in the following cases: • non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify, • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure. • The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller. The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect. Provisions relating to the contractual guarantee The Products purchased on the site may benefit, in addition to the legal guarantees of conformity and hidden defects, from a contractual guarantee as indicated, where applicable, in the description of a Donated product, subject to the following terms, conditions and prices: Returns are processed within 5-7 business days after your items are delivered. All items must be unworn, unaltered and unwashed. This contractual guarantee covers the following situations: If you have received items ordered online which were received damaged, defective or incorrect, you will need to contact customer service in order to receive a full refund to your original method of payment This guarantee is excluded in the following situations: Items considered “Final Sale” cannot be returned It is applicable under the following conditions: Returns are processed within 5 to 7 working days after the delivery of your items. All returned items must be in their original condition (including all paperwork, packaging and accessories) with tags still attached. If you have received items ordered online which were received damaged, faulty or incorrect, you will need to contact customer service in order to receive a full refund to your original form of payment ARTICLE 9 - Personal data The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivering the Products.These personal data are collected only for the execution of the sales contract. 9.1 Collection of personal data The personal data collected on the site are as follows: Ordering Products: When ordering Products by the Customer: Surnames, first names, postal address, telephone number and e-mail address. Payment As part of the payment of the Products offered on the site, this one records financial data relating to the bank account or the credit card of the Customer / user. 9.2 Recipients of personal data Personal data is reserved for the sole use of the Seller and its employees. 9.3 Data controller The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data. 9.4 limitation of processing Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes. 9.5 Duration of data retention The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability. 9.6 Security and confidentiality The Seller implements organisational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet. 9.7 Implementation of the rights of Customers and users In application of the regulations applicable to personal data, Customers and users of the site have the following rights: • They can update or delete the data concerning them as follows: _______________. • They can delete their account by writing to the email address indicated in article 9.3 "Data controller" • They can exercise their right of access to know the personal data concerning them by writing to the address indicated at article 9.3 "Data controller" • If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller" • They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller" • They may also request the portability of data held by the Seller to another service provider • Finally, they can oppose the processing of their data by the Seller These rights, as long as they do not oppose the final ity of the processing, can be exercised by sending a request by mail or by e-mail to the Data Controller whose contact details are given above. The controller must provide a response within a maximum of one month. In the event of refusal to grant the Customer's request, the latter must be motivated. The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority. The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link. ARTICLE 10 - Intellectual property The content of the site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. ARTICLE 11 - Applicable law - Language These T&Cs and the resulting operations are governed by and subject to French law. These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

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