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Delivery of your Olena package

WHERE DO YOU DELIVER?

Delivery is possible in the following countries: United States, United Kingdom, Canada and worldwide.
Secure home delivery.
 

WHAT ARE THE DELIVERY TIMES ?

Delivery times depend on your place of residence. Your package is generally dispatched within 24 to 48 hours maximum and delivered in 5 to 10 working days.

COVID-19: An additional period of 1 to 4 working days is potentially applicable following hygiene measures restricting the efficiency of postal services.
 

HOW MUCH IS SHIPPING ?

Delivery costs vary from country to country and depending on the type of delivery selected. For example, standard shipping is free.

ADDITIONAL CHARGES TO THE ORDER

Some banks charge additional fees for your online purchases. Can vary from a few cents to $5, these costs are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment.
If you notice an additional charge corresponding to your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.
Note that this case is rare and is often attributed to foreign banks and destinations.

EXCHANGES AND WITHDRAWAL

If your Olena item does not suit you, you have a withdrawal period of 14 days from the date of receipt of your package. Note that the return costs are your responsibility. If this is your case, please contact us at the following address: info@olenaparis.com
On the other hand, if your Olena product has a manufacturing defect or an anomaly not related to misuse, we will exchange it for you. You have 14 days after receipt of your product to contact us.

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