Privacy Policy

Olena's Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that brought you to the Site, and information about how how you interact with the Site. We refer to this automatically collected information as “Device Information”.


We collect Device Information using the following technologies:


Here is a list of cookies we use. We have listed them here for you to choose whether you want to allow them or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

- “Log files” track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).

- "Web beacons", "beacons" and "pixels" are electronic files that record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit cards, PayPal, Klarna, your email address and phone number.This automatically collected information is referred to as "Order Information".

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.


Generally, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange shipment of your order, and provide you with invoices and/or order confirmations). In addition, we use this Order Information to:

communicate with you; assess potential fraud or risk; and

where consistent with the preferences you have communicated to us, provide you with information or advertisements regarding our products or services.

We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics on how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about how Shopify uses your Personal Information, please visit: We also use Google Analytics to better understand how our customers use the Site – to learn more about how Google uses your Personal Information, please visit: policies/privacy/. You can also deactivate Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.


As indicated above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: how-does-it-work.





Please note that we do not change our Site's data collection and use practices when we detect a "Do Not Track" signal on your browser.

Notice to European user

The information provided in this “Notice to European Users” section applies only to individuals in the European Union, European Economic Area or United Kingdom (collectively, “Europe”).

Personal informations. Unless otherwise specified, references to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection law.

Controller. The controller of your personal information covered by this privacy policy for the purposes of European data protection law is Olena, Pontoise, IDF, 95300 P, France.

Legal bases for processing. The legal bases for our processing of your personal information as described in this Privacy Policy will depend on the type of personal information and the specific context in which we are processing it. However, the legal bases we generally rely on are set out in the table below. We rely on our legitimate interests as a legal basis only where those interests are not overridden by the impact on you (unless we have your consent or our processing is otherwise required or permitted by law). If you have any questions about the legal basis for how we process your personal information, contact us at

Purpose of the processing (click on the link for more details on the purposes of the processing)

Legal basis

Delivery service

The processing is necessary to perform the contract governing our operation of the Sites or the provision of the Service, or to take the steps you request before engaging our services. Where we cannot process your personal data as required to operate the Service for reasons of contractual necessity, we process your personal information for this purpose based on our legitimate interest in providing you with the products or services that you access and request.


Internet advertising

Processing is based on your consent where such consent is required by applicable law.

Where such consent is not required by applicable law, we process your personal information for these purposes based on our legitimate interests in promoting our business and showing you tailored relevant content.

For research and development

To create anonymous data

For compliance, fraud prevention and security

These activities constitute our legitimate interests.

To comply with laws and regulations

The processing is necessary to comply with our legal obligations.

With your consent

The processing is based on your consent. Where we rely on your consent, you have the right to withdraw it at any time in the manner set out when you consent or in the Service.

Use for new purposes. We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Sensitive Personal Information. Unless we specifically request it, we ask that you do not provide us with any sensitive personal information (for example, information relating to racial or ethnic origin, political opinions, religion or other beliefs , health, biometrics or genetic characteristics, criminal history, or union membership. ) on or through the Service, or otherwise to us.

Retention. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements, to establish or defend legal claims, or for preventive purposes. fraud. Where we have no continuing legitimate business need to process your personal information, we will delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

Your rights. European data protection laws give you certain rights regarding your personal information. You can ask us to take the following actions with respect to your personal information that we hold:

Access. To provide you with information about our processing of your personal information and to provide you with access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
To erase. Delete your personal information.
Transfer. Transfer a machine-readable copy of your personal information to you or a third party you choose.
Restrict. Restrict the processing of your personal information.
Object. Object to our reliance on our legitimate interests as the basis for our processing of your personal information which impacts your rights.
You may submit such requests by email to or to our postal address listed above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to refuse your request. If we refuse your request, we will tell you why, subject to legal restrictions. If you wish to make a complaint about our use of your personal information or our response to your requests regarding your personal information, you can contact us or file a complaint with the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Cross Border Data Transfer. If we transfer your personal information outside of Europe to a country outside of Europe so that we are required to apply additional safeguards to your personal information under European data protection laws, we will do so. Please contact us at for more information on these transfers or the specific guarantees applied.

De Olena Cookies Policy

This cookie policy explains how Olena, LLC. ("Olena", "we", "us" or "our") uses cookies and similar technologies in connection with the website and any other website we own or control that publishes or links to this Cookie Policy (collectively, the "Sites"), as well as the Olena mobile application and any other mobile applications owned or controlled by us that publish or link to this Cookie Policy (collectively, the "Applications") ).

What are cookies ?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve a variety of purposes, such as helping us understand how a site is used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience.

We use two broad categories of cookies: (1) first party cookies, delivered directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Sites; and (2) third-party cookies, which are provided by service providers or business partners on our sites, and may be used by those parties to recognize your computer or mobile device when it visits other websites. Third-party cookies can be used for a variety of purposes, including site analytics, advertising, and social media functionality.

What types of cookies and similar tracking technologies does Olena use on the Sites?

On the Sites, we use cookies and other tracking technologies in the following categories described in the table below.


La description

Qui sert les cookies

Comment les contrôler


Ces cookies sont utilisés par des sociétés de publicité pour collecter des informations sur la façon dont vous utilisez nos Sites et d'autres sites Web au fil du temps. Ces sociétés utilisent ces informations pour vous montrer des publicités qu'elles jugent pertinentes pour vous au sein de notre Service et ailleurs, et pour mesurer les performances de ces publicités.



Voile à travers l'horizon


Échange de rebond


Voir "vos choix" ci-dessous.


Ces cookies nous aident à comprendre comment notre Service fonctionne et est utilisé. Ces cookies peuvent fonctionner avec des balises Web incluses dans les e-mails que nous envoyons pour suivre quels e-mails sont ouverts et quels liens sont cliqués par les destinataires.

Google Analytics


Google Analytics utilise ses propres cookies. Vous pouvez trouver plus d'informations sur les cookies de Google Analytics ici et sur la façon dont Google protège vos données ici. Vous pouvez empêcher l'utilisation de Google Analytics liée à votre utilisation de nos Sites en téléchargeant et en installant un plugin de navigateur disponible ici.

Voir "vos choix" ci-dessous.


Ces cookies sont nécessaires pour permettre le fonctionnement technique de notre Service (par exemple, ils vous permettent de vous déplacer sur un site Internet et d'utiliser ses fonctionnalités).

Gestionnaire de balises Google

Voir "vos choix" ci-dessous.


Améliorer les performances et les fonctionnalités de nos Sites.


Voir "vos choix" ci-dessous.


Other technologies

In addition to cookies, our Sites may use other technologies, such as Flash technology and pixel tags to automatically collect information.

Web beacons

We may also use web beacons (also known as pixel tags and clear GIFs) on our sites and in our HTML-formatted emails to track user actions on our sites and interactions with our emails. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, web beacons are embedded invisibly on web pages or in HTML-formatted emails. Web beacons are used to demonstrate that a web page has been viewed or that certain content has been viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile usage statistics of the Sites, so that we can better manage our content. effectively.

Mobile Application Software Development Kits (SDKs)

We may use third-party software development kits (“SDKs”) in our applications. An SDK is third-party computer code that may be used for a variety of purposes, including to provide us with analytics regarding the use of our mobile applications, to integrate with social media, to add features or functionality to our applications, or to facilitate online advertising. SDKs may allow third parties to collect information directly through our Applications.


Like many online businesses, we use services provided by Google, Facebook and other companies that use tracking technology. Your choices to opt out of the use of your personal information by these companies for interest-based advertising purposes include:

Blocking cookies in your browser. Most browsers allow you to delete or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings.
Blocking the use of advertising identifiers in your mobile settings. Your mobile device settings may provide functionality to limit the use of the Advertising ID associated with your mobile device for interest-based advertising purposes.
Use of privacy plug-ins or browsers. You can prevent our websites from setting cookies used for interest-based advertising by using a browser with privacy features, such as Brave, or by installing browser plug-ins such as Privacy Badger, Ghostery or uBlock Origin, and setting them to block third-party cookies/trackers.


If you are a European resident, you have a right to access the personal information we hold about you and you can request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details set out below. Furthermore, if you are a European resident, note that we process your information for the purpose of fulfilling our contractual obligations towards you (for example if you place an order on the Site) or to pursue our business interests. legitimate, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we retain your Order Information for our records, unless and until you ask us to delete it.


In order to offer you Klarna's payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them. to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy


We may modify this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US

To learn more about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at, or by mail at the following address:

Pontoise, IDF, 95300 P, France

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